Frequently asked questions
Which locations are deliverable for TopUXDesigners?
How long does it take for my order to reach my place?
Once received, your order will be dispatched within 24 hours (if received on weekdays) or 48 hours (if received on the weekend or public holidays) and it usually takes our delivery partners 3-7 working days to deliver the order at your doorstep.
Is there an extra charge for delivery?
There is a fixed delivery charge of Rs. 60 for all deliveries in India. If you want request a quote for an international delivery, please mail us at firstname.lastname@example.org with your chosen products and your full address (Pin Code is a must).
What if I’m not at home to receive my order?
If no one is available to receive your package our shipping partner will get in touch with you over the phone and arrange for delivery on the next day or as per the communication between the shipping partner and you.
How do I track my order?
Returns, Refunds & Cancellation
Can I cancel my order?
What if the products ordered by me are out of stock?
If any product ordered by you is not in stock, then our fulfillment team will contact you via phone or email, to confirm an alternative product within the same price range or to cancel your order and process your refund.
Can I change my order once it has been placed?
Can I return a product if I’m not satisfIed with it? What about my refund?
Can I place bulk orders or customized orders? What will be the prices like?
For all bulk and customized orders you can email us at email@example.com or call us at +918451032616.
What are the various modes of payment options available?
How do I know my payment and my card or bank information is safe?
We use PayUBiz as our payment gateway which is one of the safest payment gateways in the world.