Shipping & Returns
All products within India will be delivered to you within 4-5 business days of getting shipped. We email every customer with a tracking link within 24 hours of purchase.
RETURN AND REFUNDS
If you are not happy with your purchase, we will accept the return of an unused product within 7 days. Once we receive the returned item TopUXDesigners will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are also eligible for a return.
TopUXDesigners will not issue refunds for products purchased through other entities, such as distributors or retail partners other than TopUXDesigners and TheNicheMind.
The refund will be processed in your Indian Bank account within 24 hours of confirmation.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual proof purchase via a screenshot or email.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
All customers can cancel the order anytime before the order is shipped. We email every customer once the order is shipped. Once the order is shipped, we can't get it back, and hence the order cancellations won't be apply here. But if the customer still wish to return the order, they can based on the return and refund policy.